Operations Supervisor - Logistics Account (MOA Pasay) | Onsite

TASQ Staffing SolutionsPasay City, Metro Manila, Philippines

30+ days ago

Job description

Account : Logistics / Tracking

Work Setup : Onsite (MOA)

Shift : Night Shift

Requirements :

1 year experience as Team Lead / Operations Supervisor
With Voice account experience
Preferably from TELCO account
Can start ASAP

Responsibilities :

Overseeing the daily activities and performance of a team of customer service representatives

Monitoring call volumes, handling times, and other key performance metrics to identify areas for improvement

Providing coaching, training, and feedback to team members to help them develop their skills and reach their full potential

Collaborating with other departments and stakeholders to resolve customer inquiries and issues

Implementing and enforcing company policies and procedures to ensure compliance

Identifying and addressing team and individual training needs

Fostering a positive, customer-centric, and team-oriented work environment

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Operation Supervisor • Pasay City, Metro Manila, Philippines

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