BPO Customer Service / Pure Non-Voice

What you'll be doing

Respond to customer inquiries and concerns in a timely and professional manner

Provide accurate information and resolve customer issues efficiently

Identify opportunities to upsell and cross-sell products and services

Maintain detailed records of customer interactions and follow-up actions

Collaborate with other teams to ensure a seamless customer experience

Continuously improve product knowledge and customer service skills

What we're looking for

Excellent communication and interpersonal skills, both written and verbal

Strong problem-solving and critical thinking abilities

Proficient in using computer systems and software

Experience in a customer service or call centre environment, preferably in the technology or e-commerce industry

Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Commitment to providing exceptional customer service