IT Voice Administrator Manager

Urgent Hiring!

We’re looking for an experienced IT Voice Administrator Manager to lead and oversee enterprise voice communication systems. You’ll manage Genesys PureCloud solutions, ensure seamless telephony operations, and work closely with cross-functional teams to deliver reliable, secure, and scalable voice services.

Location : Quezon City (Onsite)

Schedule : Night Shift / Shifting (7PM–9PM start)

Level : Managerial

Salary Range : P80,000 – P110,000

What You’ll Do :

Manage and maintain Genesys PureCloud solutions (day-to-day support, migration, implementation)

Oversee VoIP / telephony systems (Cisco IPT, SIP, H.323, MGCP, SCCP, Jabber, Avaya Recording)

Troubleshoot incidents, manage service requests, and ensure optimal platform performance

Configure call flows, SIP trunking, dial plans, and call monitoring systems

Lead documentation, knowledge base, and stakeholder communication

Supervise and coordinate team activities for successful project delivery

Qualifications :

• ️Hands-on expertise with Genesys PureCloud (migration, implementation, troubleshooting)
• ️Strong knowledge of VoIP protocols (SIP, H.323, MGCP, SCCP) and Cisco IPT
• ️Experience with call flows, inbound / outbound campaigns, recordings, and monitoring
• ️Solid background in network routing and SIP responses
• ️Ability to analyze logs, troubleshoot root causes, and liaise with vendors effectively
• ️Managerial experience with excellent communication skills

Benefits :