Application Engineer (AWS Focused) - 4963

What will you do in this role?

• Manage and plan for the implementation of projects in the operational / support environments including evaluation, feasibility, technical investigations, proof of concepts, releases, changes, implementation, training, and knowledge transfer to and from other support teams.
• Day to day provision of second / third line support for technologies, including handling of Incidents, Service Requests, Problem Records, change reviews and approvals, team tasks, and security investigations, that the Exam Technology owns within agreed SLAs. Support work will be UK and Philippines hours on shifts schedule. Out of business hours support, on-call, or weekend work, will be expected based on Business Operations demand.
• Organise and manage maintenance activities, including deployments, ad-hoc work packages, service improvements and patching of servers, to support business peaks following approved instructions.
• Participate on an on-call rota to provide out of hours support when required.
• Build and maintain effective relationships and lines of communication within and with other teams, third party suppliers and the Business Streams to facilitate effective delivery.
• Guide engineers on the job to help them develop their skill sets and become more effective in their roles.

What makes you the ideal candidate in this role?

The Application Engineers (AWS Focused) role is a key contact for significant number of exam systems applications. The engineers are part of Business-As-Usual work, projects, and on demand work packages in an Agile and DevOps environment. It is an Application Engineer's role to review, maintain, troubleshoot, and correct critical production and non-production systems in a busy data centre environment while maintaining best practice as suggested by ITIL, Agile, and industry principles.

Key Qualities :