Salesforce Associate Director - Makati (hybrid, dayshift)

About the job : Salesforce Associate Director

Work Schedule : Morning Shift

Work Setup : Hybrid (3x onsite per week) | Makati

Eligibility : Open to local and expat candidates currently residing in the Philippines

Roles and responsibilities

Experience in managing multiple teams and clients across end-to-end Salesforce CRM development, implementation and quality assurance

Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience

Define systems strategy, develop system requirements, design, prototype, and testtest custom technology solutions, and support system implementation.

Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and report. Manage stakeholders & escalations

Analyze business to track & improve metrics & profitability

Strong people leadership skills and leading by example

Lead, guide, coach, and motivate team members to their optimum performance levels and career development.

Assist in implementing strategies for talent acquisition, development & retention.

Ensure quality project delivery of engagements led by self

Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.

Possesses good understanding of general project management principles

Required Education / Professional Qualifications

An MBA from a reputed college is preferred.

Prior Experience :

The candidate must have 10+ years of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4.

Experience & Background

14+ years of experience in business operations and / ordelivery in Big 4 or shared services of large corporates with exposure to working with onshore teams

Deep understanding and hands-on experience implementing enterprise-level applications

Excellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio (OmniScripts / Integration Procedures), Service Cloud, Salesforce Experience Cloud and Force.com

Good understanding of the industry's best practices and proven experience implementing these best practices

Experience operating in Shared Services or offshore-onshore teams

Ability to perform in a fluid, changing environment (consulting)

Should have excellent communication skills and prior experience of interacting independently with global stakeholders

Expected Skills

Manage end-to-end delivery for multiple projects in the CRM domain :

Strong analytical and critical thinking acumen

Extensive experience working with global clients

Effective verbal and written communication skills

Maintain data confidentiality and adherence to the risk management policy

Organized approach and able to work under pressure

Willingness to work in a highly demanding and results-oriented team environment where priorities can change frequently

Highly focused on detail and accuracy of information presented

Willingness to travel overseas for extended periods if required