About the job : Salesforce Associate Director
Work Schedule : Morning Shift
Work Setup : Hybrid (3x onsite per week) | Makati
Eligibility : Open to local and expat candidates currently residing in the Philippines
Roles and responsibilities
- Experience in managing multiple teams and clients across end-to-end Salesforce CRM development, implementation and quality assurance
- Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience
- Define systems strategy, develop system requirements, design, prototype, and test custom technology solutions, and support system implementation.
- Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and report. Manage stakeholders & escalations
- Analyze business to track & improve metrics & profitability
- Strong people leadership skills and leading by example
- Lead, guide, coach, and motivate team members to their optimum performance levels and career development.
- Assist in implementing strategies for talent acquisition, development & retention.
- Ensure quality project delivery of engagements led by self
- Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.
- Possesses good understanding of general project management principles
Required Education / Professional Qualifications
An MBA from a reputed college is preferred.Prior Experience :
The candidate must have 10+ years of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4.Experience & Background
14+ years of experience in business operations and / ordelivery in Big 4 or shared services of large corporates with exposure to working with onshore teamsDeep understanding and hands-on experience implementing enterprise-level applicationsExcellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio (OmniScripts / Integration Procedures), Service Cloud, Salesforce Experience Cloud and Force.comGood understanding of the industry's best practices and proven experience implementing these best practicesExperience operating in Shared Services or offshore-onshore teamsAbility to perform in a fluid, changing environment (consulting)Should have excellent communication skills and prior experience of interacting independently with global stakeholdersExpected Skills
Manage end-to-end delivery for multiple projects in the CRM domain :Strong analytical and critical thinking acumenExtensive experience working with global clientsEffective verbal and written communication skillsMaintain data confidentiality and adherence to the risk management policyOrganized approach and able to work under pressureWillingness to work in a highly demanding and results-oriented