IT Technical Support
Nityo Infotech Services Philippines, IncMuntinlupa, National Capital Region, PH27 days ago
Job descriptionOperating systems (Windows, Linux, macOS) Networking fundamentals (TCP / IP, DNS, VPN, Firewalls) Databases (SQL queries, basic administration) Cloud platforms (AWS, Azure, GCP – basics or admin level) Experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar). Excellent problem-solving and analytical skills. Strong English communication skills (written and spoken). Industry certifications (ITIL, CompTIA, CCNA, MCSA, etc.). Experience with scripting or automation (PowerShell, Python, Bash). Familiarity with DevOps tools (Docker, Kubernetes, CI / CD). Customer support experience in a global / 24x7 environment.
As an L2 Technical Support Specialist, you will be the next escalation point after L1 support, handling complex technical issues, and providing in-depth troubleshooting. You will collaborate closely with engineering and product teams to resolve recurring issues, and document solutions.
Qualifications :
- Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
- 2–4 years of technical support experience (preferably in an IT, SaaS, or BPO environment).
Strong knowledge of :
Nice-to-Have Skills (Advantage) :
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It Technical Support • Muntinlupa, National Capital Region, PH
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