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IT Technical Support
Rurex Fabrication and Trading Co., Inc.Malabon City, National Capital Region, PH5 days ago
Job descriptionProviding step-by-step solutions : Helping users solve problems via phone, email, chat, or Installing and configuring hardware / software : Setting up, maintaining, and upgrading both Performing minor repairs : Carrying out minor repairs to computer systems and peripherals to Supporting software applications : Installing, upgrading, and maintaining software Managing data storage : Managing and securing data storage as part of IT infrastructure Providing system support : Troubleshooting and maintaining computer systems and networks Monitoring system performance : Using tools to track uptime, detect issues, and proactively Escalating complex problems : Working with Tier 2 or Tier 3 teams to solve more advanced Providing training : Offering guidance and training on how to use new software and hardware Familiarity with operating systems (Windows, macOS, Linux) Knowledge of software tools like CRMs, antivirus, and Office suites Desktop support skills, including troubleshooting and maintaining end-user devices Understanding of computer networking, including network protocols (such as TCP / IP and OSI Proficiency in programming languages, such as Java or Python, for software troubleshooting Knowledge of information systems and their application in IT support, including system Understanding of networks, IP addressing, and VPNs Proficiency in troubleshooting hardware issues
Core Responsibilities :
- Diagnosing technical issues : Identifying software bugs, hardware malfunctions, and network
failures.
remote access tools.
hardware and software systems to ensure they work correctly.
resolve basic hardware or software issues.
applications on user devices to ensure optimal system performance.
responsibilities, including backup and disaster recovery.
to ensure smooth operations.
prevent downtime.
technical issues.
effectively.
Required Skills and Qualifications :
models), network infrastructure, and hardware components
and support
configuration and security
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It Technical Support • Malabon City, National Capital Region, PH
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