Voice / non voice- Phone interview only

Job Responsibilities :

Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.

Accurately document customer interactions, transactions, and order details within the system.

Keep up to date with company policies, procedures, and services to deliver reliable information to customers.

Support a positive and team-oriented work environment.

Perform basic troubleshooting tasks when required.