Telco- Voice / non voice

Responds to call questions and complaints using usual scripts and procedures.

• Gathers information, , researches / resolves queries and logs customer calls.
• Communicates relevant alternatives for completion in a timely fashion.
• Informs clients about expert services to choose from and determines customer requirements.
• Provides purposeful instruction, teaching and help to lower level employees.
• Provides guidance, instruction and troubleshooting support to lower level employees.

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