BPO - Customer Service Representative (Hybrid Setup)

If Taylor Swift swapped love songs for phone calls, shed be a Customer Service Representative someone who listens, connects, and leaves people feeling like they're the main character. That's the kind of energy were looking for.

At Unity Communications, we want someone who can turn ordinary conversations into unforgettable experiences. You'll be the calm voice in messy moments, the problem-solver when clarity is needed, and the reason customers leave feeling supported.

Ready to help customers shake off their worries and help them feel seen, heard, and understood like every great Taylor Swift song does this role is yours to own. Apply today!

How You Spend Your Eight Hours

• Deliver responsive and accurate support to customers via phone calls and email
• Provide product and service information aligned with client guidelines
• Handle customer inquiries, complaints, and service issues with professionalism
• Document all interactions in the clients CRM system or ticketing tool
• Escalate unresolved issues appropriately
• Meet KPIs (response time, resolution rate, customer satisfaction, etc.)

What You Must Possess

What You Shall Receive

What You Should Consider

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.