Australian Telco Account - Customer Service Rep (Dayshift)

Join the dynamic customer service team at Talent Outsourcing Channel Solutions' and bring your passion for delivering exceptional customer experiences. As a Customer Service Representative, you will be the direct point of contact for Australian telco customers, handling inquiries, troubleshooting issues, and ensuring their needs are met with the utmost care and professionalism. This full-time role is based in our Alabang, Muntinlupa City office, providing the flexibility of a consistent work schedule.

What you'll be doing

Provide courteous and efficient customer service through phone, email, and other communication channels

Respond to customer inquiries and troubleshoot issues related to Australian telco products and services

Collect and document customer information, and escalate complex cases to the appropriate teams

Maintain a thorough understanding of Australian telco products, services, and policies to provide accurate and timely solutions

Contribute to the continuous improvement of customer service processes and procedures

Collaborate with cross-functional teams to enhance the overall customer experience

What we're looking for

Open to entry level OR no BPO EXPERIENCE APPLICANT, however with BPO experience in a customer service role, is a plus, preferably in the telecommunications industry

Excellent communication and interpersonal skills, with the ability to listen, understand, and resolve customer concerns

Strong problem-solving and analytical skills to effectively troubleshoot and provide solutions

Proficiency in English and Filipino, with the ability to communicate clearly and confidently

Familiarity with Australian telco products and services, or a willingness to learn

Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

What we offer

At Talent Outsourcing Channel Solutions', we believe in fostering a collaborative and supportive work environment. We offer competitive compensation, opportunities for career growth, and a range of benefits, including :

Comprehensive health insurance coverage

Attractive retirement package

Opportunities for skills development and training

Work-life balance initiatives, such as flexible schedules and wellness programs

Positive company culture with regular team-building activities