Director of Provider Operations
BPO companyPhilippines16 hours ago
Job descriptionPersonally reconnect with 50–100 high-value dormant therapists to re-establish trust. Lead and coach the BPO outreach team on empathetic, non-transactional communication. Diagnose root causes of churn : understand why therapists left and what would bring them back. Target : Reactivate 500–1,000 therapists across major metros. Capture and share qualitative insights to improve provider experience and retention. Identify underserved markets ( Build a local recruitment playbook. Partner with massage schools (job fairs, instructor referrals). Post on local job boards (Indeed, Craigslist, community Facebook groups). Engage local spas or resorts downsizing staff. Offer referral bonuses ($100–$200) for current therapists who bring new recruits. Launch hyper-local campaigns (e.g., “Soothe is hiring in Boise—2 therapists needed!”). Fast-track onboarding : move new hires to their first booking within 7 days . Target : Recruit 200–500 new therapists in underserved markets. Manage and train offshore dispatch team (Philippines) to optimize booking acceptance rates. Tailor dispatch behavior to market dynamics—every therapist matters in small markets. Prevent burnout in low-supply areas by balancing load and rewarding reliability. 5–7 years in marketplace operations with expansion or city-launch experience. Proven success solving two-sided marketplace cold-start problems. Recruiter mindset : skilled at sourcing, outreach, and closing supply-side candidates. Relationship builder : empathetic communicator who can win back dormant providers. Strong market analysis and prioritization skills (ROI-driven decision-making). Experience managing BPO teams or offshore operations. Comfortable making 30–50 outreach calls per day (mix of recruiting and reactivation). Launched 5–10 new cities for a major marketplace (e.g., Uber, Rappi, Grab). Recruited skilled professionals at scale (therapists, nurses, caregivers, teachers). Built local partnerships (massage schools, professional associations, spas). Experienced in rural market recruiting (community-driven approaches). Background in wellness or healthcare marketplaces preferred.
Davao City, Philippines | Posted on 11 / 06 / 2025
Your Mission
Own therapist supply across 33 states—reactivating dormant providers in major metros and recruiting new therapists in small and rural markets. You’ll design and execute market-specific strategies that balance speed, empathy, and impact—because every therapist matters.
What You’ll Do
1. Market Supply Strategy (30%)
- Analyze therapist supply across 33 states, broken down by metro and rural regions.
- Identify market types :
- Reactivation Markets : 20+ dormant therapists ready to be re-engaged.
- Recruitment Markets : 10 total therapists—need net-new supply.
- Hybrid Markets : Require both reactivation and recruitment.
- Build tailored strategies by market (e.g., Boston = reactivation; Boise = recruitment).
- Prioritize by revenue potential and fill-rate impact.
2. Relationship-Based Reactivation (30%)
3. Hyper-Targeted New Therapist Recruitment (30%)
4. BPO Dispatch Optimization (10%)
Requirements
Ideal Background
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Director • Philippines
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