AI Crowd Engagement Manager (Remote - Project Based)

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Description And Requirements

Work Setup : Remote

Employment Type : Project Based

Start Date : November 17

General Description

We are seeking a proactive and strategic Crowd Engagement Manager to join our team and support a global rater community. In this role, you will be responsible for engaging, supporting, and motivating a large pool of distributed crowd contributors, ensuring they remain productive, aligned, and satisfied with the program’s goals. The ideal candidate has strong communication skills, experience in managing online communities or large-scale workforces, and the ability to drive engagement initiatives in a fast-paced, dynamic environment.

This role requires a balance of operational excellence, community management, and people engagement strategies to build trust, foster collaboration, and deliver a seamless contributor experience.

Key Responsibilities

• Serve as the main point of contact for the global rater community, ensuring contributors are informed, supported, and motivated.
• Design and execute engagement strategies to maintain high retention, satisfaction, and productivity levels within the crowd.
• Monitor community health, identifying trends, challenges, and opportunities to improve contributor experience.
• Collect, analyze, and report on feedback from crowd members, recommending enhancements to processes, tools, and communications.
• Partner with internal teams to develop FAQs, guides, and learning materials that help raters succeed in their tasks.
• Manage communications at scale (newsletters, announcements, community updates), ensuring consistency and transparency.
• Actively engage with contributors via online platforms / forums to build a sense of community and shared purpose.
• Support escalations and provide resolution paths for contributor inquiries and concerns.
• Collaborate with leadership to align engagement initiatives with strategic objectives.
• Drive continuous improvement initiatives to enhance the overall contributor experience.

Requirements

Skills :

Language Reference

English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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