Client Engagement Specialist

We’re a U.S.-based company with team members across the Philippines, and we’re looking for a Client Engagement Specialist to join our remote team. If you enjoy building relationships, solving problems, and delivering exceptional customer service, this may be the role for you.

This position is highly interactive and client-facing—ideal for someone confident on video, great with communication, and motivated to help clients succeed.

Key Responsibilities :

Conduct client-facing video calls and screen shares to guide users and build strong rapport

Manage a portfolio of 75–100 clients, ensuring a high level of satisfaction and product adoption

Respond to customer inquiries and provide solutions via video, email, and chat

Track client activity, update records, and follow up consistently to support retention

Identify upsell opportunities and support overall account growth

Requirements :

1–3 years of account management, customer success, or client-facing experience (must be clearly shown on your resume)

Excellent spoken and written English with professional communication skills

Strong comfort level with live video calls and screen-sharing presentations

Highly organized, proactive, and detail-oriented

Familiarity with tools like Salesforce, SalesLoft, ZenDesk, or similar (a plus, not required)

Experience managing multiple client accounts and meeting retention or upsell goals

Ability to work independently in a fast-paced, remote environment

Stable internet connection of at least 200 Mbps

Dual-monitor setup and distraction-free workspace

Compensation :

Training Pay : $7,200 USD per year

Post-Training Salary : $8,400 USD per year

Performance-based growth opportunities available

Why Work With Us :

Join a growing, U.S.-based company that values its global team

Be part of a supportive and collaborative work culture

100% remote work, long-term opportunity