Virtual Assistant (Enrollment Specialist)

Job Title : Virtual Enrollment Specialist

Overview

We are seeking a motivated and service-oriented Virtual Assistant Enrollment Specialist to join our remote team. In this role, you will play a key part in helping prospective students navigate the enrollment process for online education programs. This position is ideal for someone who enjoys communicating with people, organizing information, and working in a results-driven environment from anywhere.

Key Responsibilities

Establish rapport with prospective students and guide them through the admissions and enrollment process.

Communicate with prospective students through phone calls, emails, chat, and SMS.

Accurately provide information about online academic programs that match each students goals.

Track and manage student inquiries, applications, and follow-ups in a CRM system.

Maintain regular contact and provide ongoing support to ensure prospective students complete all enrollment requirements.

Meet or exceed enrollment and conversion goals.

Collaborate with other virtual team members to ensure efficient and positive student experiences.

Qualifications

Bachelors degree preferred, but equivalent experience in customer service, virtual support, or sales will be considered.

1-2 years of experience in online learning support, admissions, customer service, recruiting, or sales.

Proven ability to manage a high volume of communication in a structured and organized manner.

Strong written and verbal communication skills.

Tech-savvy with experience using CRM systems, cloud-based tools, and virtual communication platforms.

Comfortable working independently in a fully remote environment.

Highly organized with strong time management and follow-up skills.

Motivated, empathetic, and goal-oriented personality.

Preferred Skills

Experience with online education or non-traditional adult learners.

Background in consultative or relationship-based sales.

Familiarity with virtual office tools (Google Workspace, Microsoft Teams, Zoom, Slack, etc.).

Work Schedule

Full-time, remote position.

Standard business hours with flexibility for one evening shift per week to accommodate prospective students in different time zones.