Equipment Specialist - AU
HRTXTaguig, Metro Manila, Philippines30+ days ago
Job descriptionExperience supporting or troubleshooting technical equipment (e.g., vending or coffee machines). Familiarity with shared services environments or working with international finance teams. Understanding of credit processes, including invoicing, payments, account balances, and credit limits. Previous experience supporting Australian customers or operating across time zones.
Qualifications
Required :
- 12 years of experience in customer service, contact centre, helpdesk, or credit / finance-related roles.
- At least 3 years of overall BPO international voice experience.
- Strong problem-solving skills with the ability to troubleshoot issues effectively over the phone.
- Excellent verbal and written communication, with a professional and customer-first approach.
- Proven ability to manage high volumes of enquiries while maintaining accuracy and service quality.
- High attention to detail when handling technical or financial data.
- Proficient with business systems such as SAP, Oracle, Salesforce, Zendesk, or similar platforms.
- Comfortable using ticketing or logging tools and resolving queries within SLA and FCR targets.
Desirable :
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Specialist • Taguig, Metro Manila, Philippines
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