Customer Service Associate

Financial Tech Account Job Description :

We are looking for a detail-oriented and customer-focused FinTech Account Specialist to support clients using our financial technology products and services. In this role, you will assist customers with account inquiries, troubleshooting, product guidance, and general support to ensure a smooth and positive user experience. You will work closely with internal teams to resolve issues, improve processes, and help clients maximize the value of our digital financial solutions.

Key Responsibilities :

Handle customer inquiries related to account setup, transactions, and product features.

Provide troubleshooting support for technical or account-related issues.

Guide clients through the use of financial technology tools and platforms.

Escalate complex concerns to relevant teams as needed.

Maintain accurate records of customer interactions and solutions provided.

Ensure compliance with company policies and financial regulations.

Deliver excellent customer service and contribute to overall client satisfaction.

Qualifications :

Strong communication and problem-solving skills.

Basic understanding of financial services or technology platforms.

Ability to handle sensitive financial information with confidentiality.

Experience in customer service, tech support, or financial services is a plus.