Head of Business Intelligence

Overview

He / She will build a unified BI structure that empowers decision-making across acquisition, CRM, product, payments, and risk teams. The ideal candidate brings deep experience working with iGaming data pipelines, understands both player-level and operational metrics, and can shape data into actionable insights for real-time and long-term performance improvement.

Responsibilities

• Lead the development and maintenance of real-time dashboards, reporting infrastructure, and self-serve analytics tools.
• Define and build KPI frameworks across departments (e.g. FTDs, ARPU, GGR, churn, bonus abuse, NGR, player segmentation).
• Partner with Product, CRM, Acquisition, Payments, and Risk to surface insights and develop predictive models.
• Manage and mentor a lean team of data analysts, engineers, and reporting specialists.
• Drive the integration and transformation of data from multiple platforms (e.g., game providers, PSPs, CRM systems, affiliate networks).
• Ensure data accuracy, timeliness, and governance, especially in alignment with regulator’s compliance and internal audit standards.
• Design scalable data models to support evolving needs such as VIP scoring, fraud alerts, attribution tracking, and LTV modeling.
• Work closely with tech teams to ensure proper data collection architecture is in place across all products and platforms.
• Act as the internal data evangelist, educating stakeholders on how to interpret and leverage data in day-to-day decisions.

Qualifications

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