TELCO Call center agents

Talent Outsourcing Channel Solutions' is seeking an enthusiastic and committed Telco Customer Service Representative to join our growing team in Cagayan de Oro Misamis Oriental. As a full-time member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued clients.

Key Responsibilities

Respond to inbound customer inquiries, complaints, and requests via telephone, email, and chat channels

Troubleshoot and resolve customer issues in a timely and professional manner

Provide accurate information about our products and services, and assist customers in navigating our systems

Maintain a positive and engaging attitude, ensuring a great customer experience

Document all customer interactions and follow up as needed

Adhere to established company policies, procedures, and quality standards

Continuously seek opportunities to improve customer satisfaction and streamline processes

What We're Looking For

High school diploma or equivalent

applicant with 6mos. experience in a customer service or call centre environment is preferred

Strong communication and interpersonal skills, with the ability to listen and respond effectively

Proficiency in using computer systems and software applications

Excellent problem-solving and decision-making abilities

Commitment to providing exceptional customer service

Fluency in English and the local language

What We Offer

Competitive salary and performance-based bonuses

Comprehensive health and medical benefits

Opportunities for career advancement and professional development

Supportive and collaborative work environment

Fun and engaging team-building activities