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Shopping Experience Manager, IKEA Pasay City

Shopping Experience Manager, IKEA Pasay City

IkeaPasay, Philippines
30+ days ago
Job type
  • Full-time
Job description

Job description

About the job

Reporting to the Customer Relations Manager, this Assistant Managerial role is responsible for building and retaining a long-lasting relationship with new and existing customers in a multichannel retail environment by :

  • Understanding customers needs and translating them into implemented commercial solutions
  • Securing the foundation for an inspiring, joyful, welcoming, and family-friendly atmosphere that creates trust in the IKEA Brand before, during and after their visit
  • Using customer insights to improve customer satisfaction

Your assignment

  • Contribute to the creation and operational implementation of the local customer relations' action plan.
  • Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience in a multichannel retail environment
  • Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
  • Create the emotional conditions for a positive meeting with visitors and customers.
  • Implement and follow up with ways to shop in your unit and ensure that it fulfils its purpose.
  • Provide a family-friendly environment that converts more visitors to happy customers.
  • Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
  • Ensure First Time Right mind set is secured with internal and external stakeholders.
  • Provide input, ensure execution, and follow up on the service agreements and contracts with internal / external stakeholders to secure operational excellence according to business needs.
  • Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience in line with the Commercial Review requirements.
  • Support proactively with customer insights to generate business and functional improvements with relevant stakeholders.
  • Actively communicate department goals and KPIs and perform regular evaluation with the team

    • Qualification

    Your profile

  • Passionate about customers and act to ensure a positive shopping experience.
  • Experience of working in a customer-focused service industry is a plus.
  • Passionate about growing and developing business, by supporting and acting to ensure the work impacts customers in a positive manner.
  • Ability to understand the key principles of the shopping experience and customers expectations
  • Experienced in creating and implementing short-term plans, and following up on goals
  • Ability to find solutions to customer and operational issues, to work independently and reliably on agreed working methods.
  • Good communication, negotiation and influencing skills, good attention to detail by being structured and accurate.
  • Enjoy working in a fast-paced and future-oriented environment.
  • Proven record / experience of developing people and organisations
  • Self-confident and assertive with the ability to influence through the use of customer insight
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    Pasay • Pasay, Philippines