Equipment Contracts Management Specialist II

Job Title : Contracts Coordinator II

About the Client : Our client offers a comprehensive, human-centric suite of technology services, ranging from IT and cybersecurity to printers, copiers, and print. These solutions are designed to simplify operations, enhance efficiency, and support modern workplace needs. Whether its a one-time purchase or a fully managed solution, they provide expertise across the full spectrum of business technology.

Overview : The Contracts Coordinator II is responsible for the coordination of contract programs and service maintenance agreements. You are responsible for providing quality services and solutions to our internal and external clients while maintaining a high level of client satisfaction.

Responsibilities :

Demonstrate the ability to perform all functions of a Contracts Coordinator I and assist with functions as needed.Perform set up of new copier, MPS and Production Print (PP) contracts.

Process device supplements, MAP, and maintenance agreements (internal and lease).

Process renewal activities for copier, MPS and PP contracts.

Process billing for contracts as assigned.Process equipment pick up forms, cancellations, returns, swaps, addendums, and any additional workflow as assigned.

Assist customers with billing questions or concerns and provide resolution.

Monitor leasing upload items and reconcile open or pending meter errors, service rates, and escalation issues.

Organize and maintain rental agreements for territory as assigned.

Assist with acquisition data entry as needed.

Assist Sales Representatives by providing contract and usage information as requested.

Accurately maintain documentation and comply with administrative procedures in a timely basis to include time entry.

Attend required company and departmental meetings.

Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.

Perform other related duties as assigned.

Qualifications :

An associate degree and two or more years of relevant experience; or equivalent combination of education and experience.

Proficiency with business collaboration tools such as MS Office applications including Excel and Outlook.

Superior internal and external customer service and communication skills.

Enthusiastic, dedicated to the challenge of helping other people.

Strong attention to detail with the ability to maintain accurate and detailed reports.

Ability to identify errors and make proper corrections.

Excellent organizational and time / task management skills with the ability to prioritize tasks and work within a defined

timeline and to operate with changing priorities.

Function collaboratively as part of a fast-paced, client orientated department.

Self-starter with the ability to perform with little or no supervision.

Strong ability to exercise independent judgment.

Schedule : Night Shift

Setup : This is a remote (work-from-home) position open to candidates based anywhere in the Philippines.

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

HMO coverage starting on Day 1 with free dependent coverage

De minimis and allowances

Paid time offs

Company-provided work setup (laptop, monitor, accessories)

Training, career growth, and global exposure

A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!