Customer Success Officer - Makati

Job Description :

 Overall responsibility of perfect implementation of all client payroll rules

 Stay updated on changing DOLE rules and updating the software accordingly

 Runs payroll for clients.

 Develop Excel back-ups for calculation.

 Automate payroll on the HCMS for all current clients

 Handles existing and new client’s data migration.

 Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients

 Work with other teams internally and at client’s end to ensure roadblocks are getting resolved

 Define the project plan for each implementation and ensure all timelines are met

 Interact with clients including site visits for implementation and maintain a good rapport

 Ensure timely resolution of all client concerns post implementation

 Promotes client loyalty

 Obtain understanding of client payroll rules and policies during implementation.

 Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.

 Highlight any discrepancies in historical calculation to the client.

 Confirm the client rules can be deployed in the software.

 Highlight any customization request by the client.

 Cross check automated payroll with Excel calculations.

 Provide ongoing support to client.

 Such other duties as may be designated or assigned by the Company as may be made known to

you

Qualifications :

 At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst

 At least 2 years experience in software Implementation

 At least 2 years experience in calculating payroll for multiple clients.

 Knowledge of updated DOLE rules.

 Advance MS Excel Skills.

 Willing to travel for business trips to meet clients

 Strong analytical and planning skills

 Good communication and presentation skill