Quality Assurance Team Lead (Clark, Pampanga)
TASQ Staffing SolutionsAngeles, Pampanga, Philippines30+ days ago
Job descriptionExperience in QA team leadership or similar roles Proven ability to significantly improve daily activities and processes within the team. Manage and oversee the implementation of short-term team activities. Make operational decisions within a defined scope. Maintain a focus on professional excellence and fulfill assigned responsibilities. Usually oversee a team of individual contributors.
About the Job :
Quality Assurance Team Lead (Clark, Pampanga) | Onsite
Start ASAP.
Responsibilities :
- Monitor and assess the quality of inbound and / or outbound calls and other customer interactions (such as email and chat) to ensure accuracy and compliance with quality standards.
- Record and report quality issues and performance metrics for management review.
- Provide feedback and support during formal coaching and training sessions for team members on the phone.
- Possess comprehensive knowledge of the specific discipline or the broader operational area.
- Lead specialized projects and activities, typically following established principles and procedures.
- Take initiative in managing your own workload without requiring detailed instructions or guidelines.
- May supervise less experienced professionals, offering expert guidance and taking responsibility for the quality of their deliverables.
Requirements :
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Quality Assurance Lead • Angeles, Pampanga, Philippines
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