Process Associate / CSR

Job Description

• Assist customers via the inbound / outbound calls received
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization’s internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained

Person Specification

Ability to handle high profile clients and escalation queues

Knowledge / Experience :

Qualifications : Graduate

or Completed 2nd year College no Back subjects

2 years Relevant work Experience

With TOR / Diploma

Can Join ASAP

Above average English Communication Skills