People Shared Services Associate (Multi-StatePayroll)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Overview

As People Shared Services Associate you will be responsible for assisting in supporting the end-to-end processing of multi-state payroll operations. You will work closely with Global People teams including local HR, Benefits, HR Technology, and Shared Service to ensure payroll accuracy and deliver an exceptional employee experience.

You will report to the Senior Manager, Payroll based in the US and contribute to delivering a seamless payroll experience for our employees, and to the People Team Lead based in Manila, Philippines.

Job Description

• Support the end-to-end processing of bi-weekly and weekly off-cycle payroll for U.S. employees across multiple states in a timely and accurate manner.
• Assist team in accurately validating payroll data including new hires, terminations, pay rate changes, bonuses, shift differentials, and leaves of absence.
• Assist in reconciling payroll prior to transmission and validate confirmations, ensuring proper tax withholdings and deductions.
• Partner with HR / Benefits teams to ensure accurate and complete payroll inputs.
• Respond to employee payroll inquiries via ticket system with professionalism, providing clear and timely resolution.
• Assist in preparing payroll reports and supporting internal audits.
• Maintain up-to-date payroll documentation and employee records to meet audit and legal standards.
• Participate in system enhancements, testing, and payroll-related process improvements.
• Support special projects and continuous improvement initiatives aligned with HelloFresh's scale and complexity.

Qualifications

Competencies :

Work set up requirement :

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

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