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• • •TALENT POOLING • • • Customer Support Representative

• • •TALENT POOLING • • • Customer Support Representative

Virco TalentManila, Philippines
7 days ago
Job type
  • Quick Apply
Job description

Salary : To Be Announced

Employment Type : Full-Time | Remote

About the Role

We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced, remote environment and enjoy helping customers resolve issues efficiently and professionally.

Key Responsibilities

  • Respond to customer inquiries via email, chat, or phone in a timely and professional manner
  • Provide accurate information and effective solutions to customer concerns
  • Document interactions, feedback, and issues in the company's support system
  • Escalate complex or unresolved cases to higher-level support when necessary
  • Collaborate with internal teams to ensure a positive customer experience
  • Maintain up-to-date knowledge of company products, services, and policies
  • Contribute to the continuous improvement of customer service processes

Qualifications

  • At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role
  • Strong written and verbal communication skills
  • Excellent problem-solving and multitasking abilities
  • Empathetic, patient, and customer-focused mindset
  • Proficiency with customer support and productivity tools, such as :
  • Helpdesk and ticketing systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud)
  • CRM platforms (Salesforce, Zoho, HubSpot CRM)
  • Communication tools (Slack, Zoom, Microsoft Teams)
  • Knowledge base or chat support tools (LiveChat, Front, Help Scout)
  • Microsoft Office or Google Workspace applications
  • Comfortable working independently in a fully remote environment
  • Flexible and adaptable to changing priorities and customer needs
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    Customer Support Representative • Manila, Philippines

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