Talent.com
This job offer is not available in your country.
Vice President, Information Technology

Vice President, Information Technology

Synchrony FinancialCebu City, Philippines
1 day ago
Job description

Job Description :

Job Description Summary :

The Vice President - IT is a senior level employee who will be responsible for the support of the business center personnel and technologies that support the infrastructure and productivity 6000+ SYF employees located in the Philippines working from our sites in Manila and Cebu or home in the region.

Essential Responsibilities

  • Work with Business Leader, Operating Leaders for Manila and Cebu and SYF technology leaders to help achieve business and technology goals and objectives.
  • Drive Business IT Goals and Objectives for sites in Manila and Cebu by working closely with the site leader and operating leaders.
  • Partner and Collaborate with the Enterprise Technology Leaders to deploy enterprise solutions and drive seamless collaboration and communication.
  • Work on projects / programs for the company.
  • Work with business teams and relevant IT teams to shape strategies to meet site specific business needs for the various enterprise operations and support functions that are in alignment with SYF Technology standards and overall technology strategy for the sites at Manila and Cebu.
  • Work cross functionally with business teams and relevant information technology team members to shape business requirements and initiate projects / programs to fulfill them.
  • Develops peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness
  • Maintain up to date knowledge of technology trends and standards and work as a partner to the business to promote their use.
  • Identifies new opportunities to drive system improvements and simplification in support of productivity.
  • Ensures process rigor and adherence to program methodology standards agile or waterfall.
  • Drive compliance with enterprise standards, policies and procedures
  • SLA monitoring and performance tracking for in country vendors.
  • Drive root cause analysis on shrinkage and partners with enterprise operations operating leaders and technology leaders to ensure consistently high availability of technology infrastructure for the business at respective sites.
  • Drive security standards and compliance.
  • Operationalize roundtable feedback across all business centers and integrate into business and IT assessment processes for implementation.
  • Own communication of roundtable feedback and updates.
  • Uphold and adhere to the Information Security policies and guidelines. Ensure that all Information security policies and guidelines are enforced and implemented.  Ensure that all direct reports uphold and adhere to these policies and guidelines. To report all violations and gaps observed and institute corrective actions accordingly.
  • Responsible for technology P&L for the sites in Manila and Cebu.
  • Liaison for regulatory compliances related to technology and engage support functional leads for PEZA audits.

Mandatory Qualifications / Requirements

  • Bachelor’s / College Degree in Computer Science / IT or Computer / Telecom Engineering with 15 years + of Information Technology experience
  • At least 3 years of managing BPO Technology Infrastructure and program management experience in leadership roles with a user base of 4000+ employees working with technology and business stakeholders directly
  • Willing to work on night shifts and respond to emergencies 24X7. Core shift US 8 : 00 am EST to 5 : 00 pm EST.
  • Proven track record of acting as a strategic IT business partner with senior leadership
  • Proven track record of Managing EUS Infrastructure, Datacenter infrastructure, Network Infrastructure technology team comprising of vendors and FTE, Contact center technologies and enterprise applications.
  • Proven ability to lead and motivate teams in a highly matrix environment
  • Demonstrated ability to drive change and work effectively across business boundaries
  • Superior decision-making, client relationship, and vendor management skills.
  • Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups.
  • Strong understanding of contact center technology trends and providers
  • Excellent facilitation / influencing skills at all levels of the organization and demonstrated ability to interact with cross functional / cross cultural teams.
  • Experience managing scope and expectations of technology projects including business / technical requirements, budgets, schedules, distributed resources, and dependencies
  • Experience in Scaled Agile Framework (SAFe)
  • Certified SAFe professional
  • Proficient in the use of MS Office product suite, particularly Excel, PowerPoint
  • Proven ability to communicate in an effective and timely manner
  • Track record of problem solving and ability to thrive in a cross-functional and technology facing environment
  • Not on active CAP (Formal / Final Formal)
  • Must be in current role for at least 24 months
  • Desired Characteristics

  • Strong business acumen including a broad understanding of financial services business processes and practices.
  • Good decision making and problem-solving skills.
  • Self-started and quick learner.
  • Strong attention to detail.
  • Demonstrated effectiveness in driving change.
  • Demonstrated competency with linking business strategy with IT technology initiatives.
  • Strong customer focus and ability to manage customer expectations.
  • Grade / Level : 12

    Job Family Group :

    Information Technology

    Create a job alert for this search

    President Technology • Cebu City, Philippines

    Related jobs
    Information Technology Service Desk

    Information Technology Service Desk

    Staff4MeCebu City, Cebu, PH
    Quick Apply
    Staff4Me is looking for a proactive and detail-oriented Information Technology Service Desk professional to enhance our support team. In this role, you will be the front line for technical support, ...Show moreLast updated: 30+ days ago
    Chief of Staff (8am - 4pm EST)

    Chief of Staff (8am - 4pm EST)

    OperationsArmyCebu City, Cebu, Philippines
    Quick Apply
    We're searching for a highly qualified chief of staff to work closely with our executive team.From Day 1, this person will have an immediate impact on our productivity by streamlining strategic ini...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Vice President of Product, LearnWith.AI (Remote) - $400,000 / year USD

    Vice President of Product, LearnWith.AI (Remote) - $400,000 / year USD

    TrilogyMandaue, Central Visayas, Philippines
    Vice President of Product, LearnWith.AI (Remote) - $400,000 / year USD.Are you a product leader ready to use AI to transform how education works? We are looking for someone to lead our Education vert...Show moreLast updated: 18 hours ago
    • Promoted
    IT Director

    IT Director

    My Amazon GuyCebu City, Central Visayas, Philippines
    Get AI-powered advice on this job and more exclusive features.The IT Director oversees the organization's technology strategy, ensuring alignment with business goals. They manage IT operations, infr...Show moreLast updated: 21 days ago
    • Promoted
    Director of Engineering

    Director of Engineering

    Shangri-La GroupCebu City, Central Visayas, Philippines
    Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix ...Show moreLast updated: 30+ days ago
    VP of Product (Web3)

    VP of Product (Web3)

    QuraniumCebu City, Cebu, Philippines
    Quick Apply
    In a world where rapid innovation demands uncompromising security, Quranium stands as the uncrackable foundation of the digital future. With its quantum-secure, AI-native Layer 1 blockchain, Quraniu...Show moreLast updated: 9 days ago
    • Promoted
    • New!
    Head of Digital Operations

    Head of Digital Operations

    RAFI MICRO-FINANCECebu City, Central Visayas, Philippines
    The Head of Digital Operations is responsible for overseeing and managing the organization’s end-to-end digital operations, ensuring seamless delivery of services, process optimization through tech...Show moreLast updated: 18 hours ago
    IT Integration Manager

    IT Integration Manager

    HrtxCebu City, Cebu, Philippines
    Quick Apply
    In this role, youll bridge business needs with technical execution, ensuring seamless connectivity through modern API, EDI, and related technologies. Youll also guide a high-performing technical tea...Show moreLast updated: 30+ days ago
    • Promoted
    Global Head of GSI Alliances

    Global Head of GSI Alliances

    CanonicalCebu City, Central Visayas, Philippines
    Be among the first 25 applicants.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely u...Show moreLast updated: 21 days ago
    Technical IT Project Manager (Remote)

    Technical IT Project Manager (Remote)

    STAFFVIRTUALCebu City, Cebu, Philippines
    Quick Apply
    Oversees IT projects, on-boardings, and off-boardings and requires a blend of technical expertise, project management skills, and strong communication abilities. Strong understanding of IT infrastru...Show moreLast updated: 13 days ago
    System Solutions Officer

    System Solutions Officer

    Staff4MeCebu City, Cebu, PH
    Quick Apply
    We are seeking a proactive and innovative Systems Solutions Officer to join our dynamic IT team.The Systems Solutions Officer will play a crucial role in analyzing business requirements, designing ...Show moreLast updated: 30+ days ago
    • Promoted
    IT Director

    IT Director

    Private AdvertiserCebu City, Central Visayas, Philippines
    The role oversees the IT department by hiring, training, and managing staff, assigning projects, and conducting performance evaluations. It leads the development, implementation, and security of IT ...Show moreLast updated: 1 day ago
    Chief Operating Officer

    Chief Operating Officer

    RM Staffing B.V.Cebu, 08, PH
    This role requires strong expertise across both.The ideal candidate combines solid coding skills with an eye for clean UI / UX, strong problem-solving ability, and a collaborative mindset.Build respo...Show moreLast updated: 6 days ago
    • Promoted
    Head of Digital

    Head of Digital

    Skyrocket StudiosMandaue, Central Visayas, Philippines
    Lead and manage the Digital team, which includes Digital Analysts specializing in Social Media, Influencer Marketing, Search, SEO, and Direct Marketing. Ensure seamless collaboration between digital...Show moreLast updated: 5 days ago
    • Promoted
    Security Engineer I

    Security Engineer I

    RELXCebu City, Central Visayas, Philippines
    Will be part of SOC team, building experience while leveraging the team’s expertise to accelerate learning and understanding of the SOC and Information Security. The role will protect IT infrastruct...Show moreLast updated: 4 days ago
    • Promoted
    Head of Security (Fully Remote)

    Head of Security (Fully Remote)

    EXUSMandaue, Central Visayas, Philippines
    EXUS Manila, National Capital Region, Philippines.Head of Security (Fully Remote).EXUS is an enterprise software company focused on simplifying risk management software and delivering the EXUS Fina...Show moreLast updated: 4 days ago
    T2 HSIA Engineer

    T2 HSIA Engineer

    Staff4MeCebu City, Central Visayas, PH
    Quick Apply
    The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support in order to meet service level agreements. Troubleshooting and resolving hardwar...Show moreLast updated: 30+ days ago
    Jr. IT Technical Coordinator

    Jr. IT Technical Coordinator

    Kinettix Inc.Cebu City, Central Visayas, Philippines
    Quick Apply
    We are looking for a versatile Junior Technical Coordinator.This role blends technical expertise with project coordination responsibilities, offering a unique opportunity to leverage technical skil...Show moreLast updated: 30+ days ago
    • Promoted
    Executive Partner

    Executive Partner

    Athena LabsTalisay, Central Visayas, Philippines
    Athena is on a mission to improve how people work and live.Our membership helps growth-motivated leaders work smarter, live better, and achieve more with a personalized support team backed by the l...Show moreLast updated: 30+ days ago
    • Promoted
    Partner Sales Director - Global System Integrator (GSI)

    Partner Sales Director - Global System Integrator (GSI)

    CanonicalMandaue, Central Visayas, Philippines
    Partner Sales Director - Global System Integrator (GSI).Be among the first 25 applicants.Partner Sales Director - Global System Integrator (GSI). Get AI-powered advice on this job and more exclusive...Show moreLast updated: 21 days ago