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Call Center Account / Process Trainer (Clark,Pampanga)

TASQ Staffing SolutionsAngeles City, Pampanga, Philippines

30+ days ago

Job description

About the job Account / Process Trainer (Clark) | Onsite

Benefits :

Quarterly performance bonus.
Outstanding career development opportunities and fast-track career progression.
Enjoy a fair work-life balance.
HMO and life insurance for the employee and 2 dependents for free.
Inside the Central Business District area.
Great Place to Work certified.

Responsibilities :

1. Training Needs Analysis :

Ability to identify training needs accurately.

Ability to extend follow-up support on the floor to sustain learning and improve performance.

2. Curriculum and Course Design :

Demonstrates end-to-end understanding of course design methodologies.

3. Content Development :

Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

4. Course Delivery :

Possesses effective delivery / training techniques and methods.

5. Research Methodology :

Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

Requirements :

Graduate of any 4-year course.

At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO / shared services industry.

Preferably with a background or knowledge in tech support.

Excellent oral and written communication.

Amenable to working in shifting schedules in Clark.

Amenable to work onsite

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Call Center • Angeles City, Pampanga, Philippines

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