Account / Process Trainer (Clark Pampanga) | Onsite
TASQ Staffing SolutionsAngeles City, Pampanga, Philippines4 days ago
Job descriptionCS and Tech Domain : Training experience in effective communication, customer service, technical support, and culture Technology Functional Knowledge : Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively High Impact Communication : Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example Analytical Ability : Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions / alternatives, keeping in mind the various stake holders Profile Screening Criteria / Checks : Screening according to skills defined above - At least 3 years of training experience in soft skills and customer service. Graduate of any 4-year course. At least 2 to 3 years trainer experience in the BPO industry Preferably with background or knowledge in Tech Support. Excellent oral and written communication. Quarterly performance bonus. Outstanding career development opportunities and fast track career progression. Enjoy a fair work-life balance. HMO and Life Insurance for employee and 2 dependents for free.
Work Setup : Onsite (Clark Pampanga)
Shift : Shifting Schedules
Responsibilities :
- Training Needs Analysis : Ability to extend follow- up support on the floor to sustain learning and improve performance.
- Curriculum and Course Design : Demonstrates end to end understanding of course design methodologies.
- Content Development : Demonstrates end to end understanding of content development and maintains appropriate methodology.
- Course Delivery : Possesses effective delivery / training techniques and methods.
- Research Methodology : Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.
Required Skills :
Requirements :
Benefits :
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Trainer • Angeles City, Pampanga, Philippines
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