Customer Relations Consultant

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

The client is Australia’s leading specialist in jewellery and luxury watch insurance. We offer tailored coverage against loss, damage, and theft, giving our customers the confidence to enjoy their treasured items anytime, anywhere. With a strong B2B and B2C network across the country, we’re redefining the insurance experience through innovation, trust, and exceptional service.

As we continue to grow, we’re looking for passionate individuals to join our dynamic and welcoming team. If you’re customer-focused, detail-oriented, and thrive in a fast-paced environment, we’d love to hear from you.

About the Role

As a Customer Relations Consultant, you’ll be the first point of contact for our valued clients, handling enquiries via phone and email, maintaining accurate records, and supporting our external payment systems. You’ll play a key role in delivering exceptional service, identifying opportunities for new business, and contributing to customer retention.

Key Responsibilities

• Customer Service Excellence : Respond to a wide range of customer queries with professionalism and empathy.
• Administrative Support : Manage policy updates, customer requests, and monthly payment processes.
• Performance & Targets : Meet individual and team KPIs through efficient and accurate task execution.
• Brand Advocacy : Encourage satisfied customers to share their experiences through reviews and testimonials.
• Data Management : Maintain up-to-date and accurate CRM records.
• Training & Compliance : Participate in ongoing training and ensure compliance with industry standards.
• Customer Retention : Support the renewal journey by communicating product benefits and maintaining engagement across multiple channels.

What We’re Looking For