Customer Service Representative (CSR).

Job description

Qualifications :

Minimum of 1 year experience in a customer service role, preferably in a fast-paced environment

Strong verbal communication skills and a customer-first attitude

Basic technical knowledge, especially related to hardware products, is a plus

Detail-oriented with strong problem-solving abilities

Responsibilities :

Respond to customer calls, assisting with order placement, product questions, and general inquiries

Communicate order updates and guide customers through next steps

Enter purchase orders into the system and send confirmations

Use multiple software tools to ensure accurate and efficient order handling

Coordinate with warehouse and sales teams to support timely order fulfillment