Branch Insurance Head (Davao)

POSITION TITLE : Branch Insurance Head

WORK LOCATION : Davao

WORK SETUP : Full-Time, Onsite

SALARY : PHP 55,000–60,000

JOB SUMMARY :

As a Branch Head (Bancassurance, Agency, Brokers, and Other Distribution Channels), you will be responsible for overseeing our branch offices' efficient and effective operation. You will play a crucial role in managing the branch''''s day-to-day activities, ensuring customer satisfaction, and achieving business objectives. This role requires strong leadership, excellent communication skills, and a deep understanding of our organization's products, services, and goals.

DUTIES AND RESPONSIBILITIES :

Branch Operations Management

– Supervise and manage all branch activities to ensure smooth operations.

– Develop and implement operational policies and procedures.

– Monitor and evaluate branch performance against established targets and take corrective actions when necessary.

– Ensure compliance with company policies, industry regulations, and legal requirements.

Team Leadership

– Recruit, train, and develop a high-performing branch team.

– Provide guidance, coaching, and support to staff members.

– Foster a positive work environment that encourages teamwork, collaboration,

and employee growth.

– Conduct regular performance evaluations and goal-setting for team members.

Customer Relationship Management

– Build and maintain strong relationships with existing and potential intermediaries and customers.

– Address customer inquiries, complaints, and concerns in a timely and effective manner.

– Identify opportunities to enhance customer satisfaction and loyalty.

– Monitor customer feedback and implement improvements as needed.

Sales and Business Development

– Develop and execute strategies to achieve branch sales targets and revenue

goals in all sales channels (Bancassurance, Agency, Brokers, and Other Distribution Channels).

– Recruit productive agents.Identify market trends, customer needs, and competitive intelligence to drive business growth.

– Work closely with the sales team to identify new business opportunities and

expand the customer base.

– Develop and maintain partnerships with key clients and stakeholders.

Financial Management

– Prepare and manage the branch budget, ensuring cost-effectiveness and profitability.

– Monitor financial performance, analyze variances, and take corrective actions as necessary.

– Ensure accurate financial reporting and compliance with accounting standards.

Risk Management

– Identify and mitigate risks related to branch operations, compliance, and security.

– Implement and enforce security protocols and safety measures.

– Report incidents and maintain incident response procedures.

QUALIFICATIONS :

– Bachelor's degree in Business Administration, Management, or a related field (Master''s degree preferred).

– Proven experience in a leadership role (at least 3-5 years of supervisory / managerial), preferably in branch management or a related field.

– Strong understanding of the industry, products, and services offered by the organization.

– Excellent leadership, communication, and interpersonal skills.

– Proficiency in financial analysis and budget management.

– Ability to make strategic decisions and drive results.

– Knowledge of relevant regulations and compliance requirements.

– Customer-focused mindset with a commitment to delivering exceptional service.

– Strong problem-solving and decision-making abilities.

– Computer literacy and familiarity with relevant software applications.

– Background or knowledge of non-life insurance.

– Highly organized with attention to detail.

– Ability to multitask, prioritize and deliver results on time under pressure.

– Flexibility to meet continuously changing priorities and challenges.

– Good written and verbal communication skills.

– Ability to work independently and as part of a team.

– Sales and marketing, customer and personal service, administration and management.

– Advanced presentation skills, above par computer skills (use of MS Office, Information Management System tools).

– Advanced reading and understanding skills required to interpret technical and specialized manuals, and policies.

– People management skills; decision-making skills; above par communication skills; excellent customer management skills; sales management skills; driving skill.