Customer Service Representative

Job Title : Fraud Specialist (Work-from-Home Setup)

Location : Cebu City (Applicants must reside in Cebu City)

Work Setup : Fully Remote / Work-from-Home

Hiring Process : 100% Virtual

Job Summary :

We are looking for a detail-oriented and analytical Fraud Specialist to join our team! You will be responsible for detecting, investigating, and resolving fraudulent activities in customer accounts and transactions. This is a work-from-home position, but applicants must be based in Cebu City for compliance and support reasons.

Key Responsibilities :

Monitor and analyze transactions and account activities for signs of fraud or suspicious behavior.

Investigate fraud alerts, chargebacks, and escalations in a timely manner.

Collaborate with other departments (e.g., customer service, compliance, risk) to resolve fraud-related issues.

Review documentation and account details to validate claims and detect anomalies.

Document and report findings clearly, maintaining accurate records of investigations.

Follow company policies and industry regulations regarding fraud detection and prevention.

Support continuous improvement of fraud detection rules and processes.

Qualifications :

Must be a resident of Cebu City, Philippines.

Proven experience in fraud analysis, risk operations, or a similar role (1–2 years preferred).

Excellent analytical and investigative skills.

Strong communication skills, both written and verbal.

Proficient in MS Office or similar tools; experience with fraud detection software is a plus.

Ability to work independently and maintain a high level of confidentiality.

Must have a reliable internet connection and a quiet work-from-home environment.

Perks and Benefits :

Competitive salary package

HMO and paid leaves

Career growth opportunities

Equipment provided

Full virtual hiring and onboarding process

Application Process :

Submit your resume and complete the online application form.

Initial virtual interview with HR

Online assessments and background verification

Final interview with the Fraud / Risk Team Manager