E-commerce Operations Assistant (Retail Fashion) - WFH

The Operations Assistant plays a vital role in supporting e-commerce operations by providing end-to-end assistance across administration, customer service, order management, systems maintenance, and project coordination. This role requires a versatile individual with excellent communication skills, critical thinking ability, and a proactive approach to problem-solving. With a wide variety of ad hoc projects, the Operations Assistant ensures seamless day-to-day operations while enabling the business to scale efficiently.

• Review, process, and manage daily customer order queries.
• Act as a liaison between customers and internal teams for inquiries, order updates, and escalations.
• Ensure timely follow-up on tickets, questions, and critical customer communications.
• Manage calendars, inboxes, and travel arrangements for senior staff.
• Support filing, record-keeping, and document management, implementing improved systems for efficiency.
• Prepare reports and compile information into polished PDF documents.
• Provide PA support, ensuring smooth day-to-day operations for leadership.
• Maintain NetSuite and Shopify daily.
• Support integration and maintenance of customer service platforms (e.g., Gorgias).
• Handle inbound and outbound communications with professionalism and accuracy.
• Support communication outreach campaigns, including customer updates and project-based communications.
• Liaise with internal and external stakeholders across multiple time zones.
• Provide hands-on support with ad hoc projects and seasonal initiatives (e.g., November / December Christmas campaigns).
• Assist in tracking project deliverables.
• Support business-critical projects across operations, customer support, and business development.
• Collaborate with leadership on business improvement projects and operational strategy.
• Other position-level duties as instructed by the CEO.

Requirements

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity :

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials :

Website : https : / / twoconnect.com.au /

Careers : https : / / apply.workable.com / twoconnect-careers /

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