Customer Service Representative - For Newbies

A Customer Service Representative (CSR) is the frontline of support for customers, responsible for handling inquiries, resolving issues, and providing excellent service to ensure customer satisfaction.

Key Responsibilities :

• Manage inbound and outbound calls, chats, or emails from customers.
• Answer questions regarding products, services, billing, or account information.
• Resolve customer concerns by providing accurate information and effective solutions.
• Document interactions, feedback, and resolutions in the system.
• Escalate unresolved or complex issues to the appropriate department.
• Maintain professionalism, empathy, and courtesy in every interaction.
• Meet performance metrics such as quality, efficiency, and customer satisfaction.