Customer Support Coordinator

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here :

🌟 You’re Valued.

You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.

From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.

We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.

Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.

We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Primary Objective :

This coordinator role is responsible for providing exceptional technical support across multiple products and supporting the effective coordination of operational activities. The key remit of this role will include actively resolving technical customer support enquiries, coordinating customer installations & scale calibrations, executing system configuration changes, and the ongoing maintenance of the product knowledge base.

Customer Support

• Respond promptly to customer enquiries via Freshdesk email and live chat ensuring timely and accurate resolutions in accordance with SLAs
• Troubleshoot product issues, or system configuration requirements, and escalate complex cases as needed.
• Gather and document feature requests, customer feedback and bug reports to inform product improvements.
• Proactively make outbound calls when necessary to enhance resolution efficiency and customer experience.
• Perform daily ticket reviews, tracking updates and coordinating with relevant stakeholders to expedite resolution where required.
• Resolve customer enquiries and complaints tactfully and effectively and as per service level agreements, policies, and procedures.
• Maintain in-depth knowledge of the platform and services.

Operational Support Coordination

System Configuration

Product Knowledge Base Coordination

Relationship Management

Key Competencies

Education

Qualifications & Expertise

Experience