Back Office-Encoder / Dayshift Schedule

Accounts that we can offer :

Travel, Sales, Healthcare, Financial, Collections and Telco account

Jobs Responsibilities :

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call / contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

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