Back Office-Email Support Associate-Dayshift

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For regular employees, we offer an industry-leading benefits package that includes :

Competitive Salary

Opportunity for rapid career growth for Top Performers

HMO with 2 free beneficiaries on Day One

Shift Schedule (Day shift / Mid shift / Night shift)

Pioneer, Non-voice, and Easy Accounts Available

Free Coffee and Biscuits in the office

Retirement / Life Insurance for Qualified Staff

Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities :

Follow standard operations and procedures.

Recognize and escalate priority problems in accordance with Client standards.

Ensure one call resolution prioritizing customer satisfaction.

Perform basic troubleshooting when necessary.

Qualifications :

With or without BPO Experience

At least High School Graduate (Old curriculum) / ALS Graduate

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!