Position Title : Insurance Claims Adjuster (Non-Motor)
Location : Alabang, Muntinlupa
Setup : Onsite
Schedule : Day Shift
Qualifications :
- Graduate of any four-year bachelor’s degree
- 2–5 years of experience in Non-Motor Claims, or prior work in a claims department or insurance adjustment company
- Background in customer service and loss adjustment, preferably within an insurance company or adjustment firm
- Strong organizational, analytical, and multitasking skills
- Proficient in Microsoft Office applications (Excel, Word, etc.) and familiar with claims management software
- Excellent attention to detail and accuracy
- Strong written and verbal communication skills
- Ability to handle confidential information with discretion
- Team-oriented and proactive in supporting other claims staff
Job Summary
The Insurance Claims Adjuster (Non-Motor) assists in the inspection, investigation, evaluation, and settlement of non-motor claims under the supervision of senior claims professionals. The role ensures that all claims are reviewed accurately, damages are properly assessed, and that settlements comply with policy coverage, industry standards, and regulatory requirements. The position supports efficient claims management and contributes to maintaining excellent client service and operational accuracy.
Responsibilities
Conduct inspections and on-site assessments to evaluate property damage and verify reported lossesReceive and review inspection requests and coordinate schedules with insured parties or claimantsAnalyze findings and prepare detailed preliminary and final evaluation reports for supervisor reviewEscalate complex or high-value claims for further investigation when necessaryCompare observed damages with reported loss details to validate claim authenticityReview submitted documentation to prevent overpayment of claims and ensure compliance with policiesCollaborate with legal and technical professionals (lawyers, engineers, architects, etc.) for claim verificationIdentify and report potential fraud cases to the Fraud Department and assist in control measuresProvide regular updates to claimants, agents, and brokers on claim progress and resolutionsAddress and document client complaints and coordinate resolution efforts with managementAssist external adjusters by monitoring documents, follow-ups, and compliance with turnaround timesParticipate in review meetings to discuss policy interpretation and improve claims turnaround efficiency