Voice Support CSR (Medical Scheduling)

ISTA Solutions, an outsourcing / offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities :

• Schedule home visit appointments accurately and efficiently
• Handle inbound and outbound calls with patients, providers, and care teams
• Address patient inquiries and resolve issues with professionalism and empathy
• Update patient records and scheduling systems in real-time
• Coordinate with multiple internal teams to ensure accurate appointment logistics
• Maintain confidentiality and adhere to HIPAA compliance standards
• Utilize multiple systems and tools for scheduling and communication
• Ensure all interactions reflect high-quality service standards

Requirements

Benefits

What can we offer you?

Our commitment to you