BPO Senior Operations Manager (BGC Taguig) | Onsite

About the job Senior Operations Manager (BGC Taguig) | Onsite

Responsibilities :

• Managing client relationship ensures high level of client satisfaction
• Overall Engagement Accountability (Delivery Management) meets or exceeds contractual Service Level Agreements (SLA) consistently
• Strategic Leadership for the Engagement develops, executes and evaluates short-, medium- and long-term strategies and achieve goals
• Commercial Discussions / Growth Opportunities drives business expansion or additional business growth
• Benchmarking / Transformation / Industry Best Practices drives and promotes innovation and continuous improvement to realize significant value-add to the business (e.g. cost reduction, efficiency improvement, increasing revenue, improving quality and customer satisfaction)
• Drives Employee Engagement leads from the front, provides regular coaching, skip level meetings and focus group discussions, plans and implements employee engagement programs to achieve high level of employee satisfaction
• Drives Training & Development works with Learning & Development to formulate and execute succession planning and structured employee development program

Requirements :