Talent.com
BPO Senior Operations Manager (BGC Taguig) | Onsite

BPO Senior Operations Manager (BGC Taguig) | Onsite

TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
30+ days ago
Job description

About the job Senior Operations Manager (BGC Taguig) | Onsite

Responsibilities :

  • Managing client relationship ensures high level of client satisfaction
  • Overall Engagement Accountability (Delivery Management) meets or exceeds contractual Service Level Agreements (SLA) consistently
  • Strategic Leadership for the Engagement develops, executes and evaluates short-, medium- and long-term strategies and achieve goals
  • Commercial Discussions / Growth Opportunities drives business expansion or additional business growth
  • Benchmarking / Transformation / Industry Best Practices drives and promotes innovation and continuous improvement to realize significant value-add to the business (e.g. cost reduction, efficiency improvement, increasing revenue, improving quality and customer satisfaction)
  • Drives Employee Engagement leads from the front, provides regular coaching, skip level meetings and focus group discussions, plans and implements employee engagement programs to achieve high level of employee satisfaction
  • Drives Training & Development works with Learning & Development to formulate and execute succession planning and structured employee development program

Requirements :

  • Bachelor's Degree preferably.
  • 5 years of relevant experience, managerial level
  • Must be willing to work in shifting schedules for onsite work in BGC Taguig (mainly graveyard / nightshift)
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent Stakeholder Management - must be confident and comfortable dealing with middle to top management.
  • Self-starter, and can drive closure of activities even with minimum level of support.
  • Organized and has keen attention to details. Excellent communication and presentation skills. Must be comfortable with changing requirements and priorities.
  • Must be able to work well in a high-pressure environment. Must be flexible and willing to work in varying shifts, night shift included. Experience must be results and service-oriented, and ability to move forward without complete information.
  • Trained / Certified Green Belt an advantage
  • Strong adaptability to work in a multi-cultural environment.
  • Create a job alert for this search

    Operation Manager • Taguig, Metro Manila, Philippines

    Related jobs
    • Promoted
    Operations Manager (Up to Php130,000)

    Operations Manager (Up to Php130,000)

    JK.hiring30Taguig City, National Capital Region, Philippines
    COMPANY PROFILE : This company is focusing on science and technology.They aim to deliver innovative health solutions that advance the prevention and treatment. It’s been over 357 years that they comp...Show moreLast updated: 4 days ago
    E-commerce Operations Manager

    E-commerce Operations Manager

    MorestaffingMetro Manila, Philippines
    Quick Apply
    We are seeking a highly motivated and experienced.This role is instrumental in enhancing brand identity, optimizing digital presence, and driving significant growth in sales and customer engagement...Show moreLast updated: 13 days ago
    • Promoted
    Senior Operations Manager - Service Desk (BGC, Taguig)

    Senior Operations Manager - Service Desk (BGC, Taguig)

    TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
    About the job : Senior Operations Manager—Service Desk (BGC, Taguig) | Onsite.HMO for Employee and 2 Dependents (On Day 1). Outstanding career development opportunities.Must have managerial leadershi...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations Manager - Service Desk (Taguig) |Onsite

    Senior Operations Manager - Service Desk (Taguig) |Onsite

    TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
    Must have managerial leadership experience already.Amenable to work onsite in BGC.Amenable to work in shifting schedules. Preference to ITIL certified candidates.Strong requirement for service desk ...Show moreLast updated: 30+ days ago
    • Promoted
    PMO Senior Manager (Solar / Renewable Energy)

    PMO Senior Manager (Solar / Renewable Energy)

    RecruitNest ConsultingPakil, Laguna, Philippines
    Position Type : Experienced - Senior Manager.Employment Type : Full-Time; Open-ended Contract (Direct Hire).Work Setup & Location : Onsite / Fieldwork - Laguna / Rizal. Industry : Infrastructure & Energy (H...Show moreLast updated: 30+ days ago
    • Promoted
    Service Desk - Senior Operations Manager - Taguig

    Service Desk - Senior Operations Manager - Taguig

    TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
    About the job : Senior Operations Manager—Service Desk (Taguig) | Onsite.HMO for Employee and 2 Dependents (On Day 1).Outstanding career development opportunities. Must have managerial leadership exp...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations Manager - Service Desk (Taguig) | Onsite

    Senior Operations Manager - Service Desk (Taguig) | Onsite

    TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
    Must have managerial leadership experience already.Amenable to work onsite in BGC.Amenable to work in shifting schedules. Preference to ITIL certified candidates.Strong requirement for service desk ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Contact Center & BPO Operations Lead

    Senior Contact Center & BPO Operations Lead

    HUKL CONSULTANTS OPCBulacan, Philippines
    A consulting company in the Philippines is seeking a Contact Center Manager to lead customer service operations.This pivotal role involves developing high-performing teams, implementing effective o...Show moreLast updated: 1 day ago
    • Promoted
    Senior Operations Manager - Service Desk (BGC,Taguig)

    Senior Operations Manager - Service Desk (BGC,Taguig)

    TASQ Staffing SolutionsTaguig, Metro Manila, Philippines
    About the job : Senior Operations Manager—Service Desk (BGC, Taguig) | Onsite.HMO for Employee and 2 Dependents (On Day 1). Outstanding career development opportunities.Must have managerial leadershi...Show moreLast updated: 30+ days ago
    E-Shop Operations Manager

    E-Shop Operations Manager

    Great Deals E-Commerce CorpQuezon City, Metro Manila, PH
    Quick Apply
    Job Summary : The Shop Operations Manager (SOM) is responsible for overseeing daily operations across multiple e-commerce platforms (Shopee, Lazada, TikTok Shop, Shopify, etc.This role ensures seaml...Show moreLast updated: 30+ days ago
    • Promoted
    Panel Operations Manager

    Panel Operations Manager

    HR Primo Management ServicesCubao, Quezon, Philippines
    The Panel Operation Manager leads and manages the Panel & Product Operation pod, ensuring daily operations align with overall panel and product strategies. This role focuses on enhancing operational...Show moreLast updated: 4 days ago
    • Promoted
    Assistant Manager - Operations

    Assistant Manager - Operations

    Filinvest GroupMuntinlupa City, Metro Manila, Philippines
    Under the general guidance and within the limits of Chroma Hospitality, Inc.Assistant Manager-Operations is responsible for ensuring the quality of products and services of the managed hotels.With ...Show moreLast updated: 30+ days ago
    • Promoted
    Product Development and Operations Manager / UP TO 30K+Commision

    Product Development and Operations Manager / UP TO 30K+Commision

    Dempsey Resource Management IncOrtigas, National Capital Region, Philippines
    Define product vision and strategy aligned with company objectives and customer needs.Create, maintain, and prioritize product backlogs and roadmaps. Lead the product lifecycle from concept to launc...Show moreLast updated: 4 days ago
    • Promoted
    Senior Growth Manager

    Senior Growth Manager

    EastvantagePasig, National Capital Region, Philippines
    We’re seeking an experienced Senior Growth Manager for our SaaS client serving small businesses and professionals.This role will lead strategies to maximize paid subscriber growth and optimize Cost...Show moreLast updated: 4 days ago
    • Promoted
    Mall Operations Manager (Alabang)

    Mall Operations Manager (Alabang)

    Filinvest GroupMuntinlupa, Metro Manila, Philippines
    Merchants Assistance and Administrative Coordination.Ensures facilitation of coordination of requirement of constructing tenants (new tenants and or renovating / existing tenants) with the objectiv...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Team Lead

    Senior Team Lead

    Gear IncMuntinlupa City, Metro Manila, Philippines
    The STL is expected to mentor team leaders, manage escalations, guide productivity, and help improve operational workflows based on data insights and volume trends. They serve as a key link between ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Growth & Operations Leader — Build Teams & Scale

    Growth & Operations Leader — Build Teams & Scale

    Jacinto & Lirio, Metro Manila, Philippines, Metro Manila, Philippines
    A sustainable lifestyle company in the Philippines is seeking an experienced Business Development and Operations Manager. You will oversee daily operations, mentor a high-performing team, and manage...Show moreLast updated: 4 hours ago
    • Promoted
    Operations Manager (Watches / Wearables

    Operations Manager (Watches / Wearables

    HRTXMakati, Metro Manila, Philippines
    Setup : Full onsite (willing to travel if needed).Work setup & schedule : 6 days a week (8am to 5pm).The Operations Manager is responsible for overseeing and optimizing the operational efficiency acr...Show moreLast updated: 30+ days ago