BPO Team Lead (Cebu City) - October 30, 2025 start date

Position : Team Lead - Retail (Cebu) | Onsite

Account Type : Retail

Start Date : October 30, 2025

Support Type : Voice Support

Work Arrangement : Fully Onsite in Cebu

Shift Schedule & Rest Days : shifting schedules at any timeslot

Educational Requirement : At least two years of college completed or college graduate

Work Experience :

Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the retail sector

Responsibilities :

Team Management : Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively.

Communication : Promoting clear and transparent communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.

Task Delegation & Coordination : Assigning tasks based on individual strengths and current workloads, coordinating activities, and setting deadlines.

Coaching & Development : Offering guidance, constructive feedback, and training to help team members enhance their skills and reach their full potential.

Conflict Resolution : Addressing and resolving conflicts within the team to foster a positive, collaborative, and productive work environment.