Nature Of the Account : Retail
Start Date : ASAP
Type of Support : Voice
Work Arrangement : 100% Onsite (Cebu)
Shift Schedule | Restdays : 24x7
Educational Requirement :
- Finished at least 2 years in college without back subject / s
Work Experience :
At least 2+ experience as a Team Lead in any LOBs (preferably in retail domain)Responsibilities :
Team Management : Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.Communication : Facilitating clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.Task Delegation & Coordination : Assigning tasks based on individual strengths and workloads, coordinating activities, and setting deadlines.Coaching & Development : Providing guidance, feedback, and training to team members to help them improve their skills and achieve their potentialConflict Resolution : Addressing and resolving conflicts within the team to maintain a positive and productive atmosphere