Team Manager – BPO Operations

Job Title : Team Manager Location : 1Nito Tower Building, Cebu City Job Type : Full-time, Onsite – Grayard Shift About Us At CSV Now, we have established our reputation as trusted talent acquisition consultants for Silicon Valley’s most innovative startups, connecting forward-thinking companies with world-class talent.

As part of our strategic growth, we are expanding into the Business Process Outsourcing (BPO) industry to provide tailored, high-value solutions for small and medium-sized enterprises (SMEs).

Headquartered in Cebu, a dynamic hub of innovation, our BPO division is designed to help businesses optimize operations, enhance customer engagement, and achieve sustainable growth.

CSV Now is committed to turning strategic visions into measurable results.

Together, we redefine the future of business.

Overview   The Team Manager is responsible for leading and developing a group of Team Leaders to ensure the smooth execution of operations.

This role requires a strong background in client-facing operations management, proven ability to consistently achieve KPIs, and the leadership skills to drive high-performing, data-driven teams.

Key Responsibilities   Leadership & Oversight : Lead, mentor, and support a group of Team Leaders, ensuring they are equipped to manage their respective teams effectively.

Operations Management : Oversee day-to-day operations, ensuring service delivery meets client expectations and contractual obligations.

Client Engagement : Act as a primary operations point-of-contact for clients, maintaining strong relationships and ensuring transparency on performance.

Performance Management : Track, review, and ensure KPIs are consistently achieved or exceeded across all teams, using data-driven insights to guide decisions.

Process Improvement : Identify operational gaps, implement process enhancements, and drive efficiency through measurable outcomes.

Data-Driven Reporting : Analyze and interpret operational data to provide actionable insights in performance updates and reports for senior management and clients.

Team Development : Foster a culture of accountability, continuous learning, and growth among Team Leaders and their teams, encouraging data-informed coaching and decisions.

Qualifications & Skills   At least 2 years of leadership experience as a Team Lead or equivalent, with proven ability to handle and develop people.

Strong background in operations management within a client-facing environment.

Demonstrated track record of achieving and maintaining KPIs through data-driven performance management.

Proficiency in analyzing data and leveraging metrics to improve processes and outcomes.

Comfortable working with Google Sheets and other project management tools to track , analyze, and present performance data.

Excellent communication, negotiation, and interpersonal skills .

Strong problem-solving and decision-making capabilities.

Ability to manage multiple priorities and adapt to changing business needs.

Work Schedule & Setup :   Must be amenable to work onsite in Cebu City .

Open to flexible working hours , including day, night, weekend, and holiday shifts .

We Offer :   Performance Bonus HMO coverage after 90 days.

Enjoy a 13th-month salary 10% night differential.

Two days off each week.

Access to government-mandated benefits and additional company perks.

Opportunities for career growth and advancement within the company.

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