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Call Center Team Lead - Travel (Collections) | Quezon City
TASQ Staffing SolutionsQuezon City, Metro Manila, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionAt least 2 years of team lead experience, with a minimum of 1 year in collections supervision (experience in financial banking, telecommunications, healthcare, etc.) Team Management : Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively. Communication : Promoting clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes. Task Delegation & Coordination : Assigning tasks based on individual strengths and workload, coordinating activities, and setting deadlines. Coaching & Development : Offering guidance, providing feedback, and conducting training to help team members enhance their skills and reach their potential. Conflict Resolution : Addressing and resolving conflicts within the team to maintain a positive and productive work environment.
Position : Team Lead - Travel (Collections) | QC | Onsite
Start Date : ASAP
Support Type : Voice Support
Work Arrangement : Onsite
Account Type : Travel Collections Outbound
Site Location : QC Manila
Shift Schedule & Rest Days : US Business Hours
Educational Requirements :
- College Graduate or
- At least undergraduate with 2nd-year completed
Work Experience :
Responsibilities :
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Team Lead • Quezon City, Metro Manila, Philippines
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