Logistics Team Lead (CA)

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

The Logistics Team Leader responsibilities include managing the Philippines-based HelloConnect Logistics team, involving task delegation, training, onboarding, OKR management, and team activities. This role requires exceptional communication and presentation skills to effectively lead meetings, create executive-level decks, and engage with stakeholders across functions. The Team Leader will drive adherence to policies and performance standards, build task checklists for efficiency, and proactively seek opportunities for improvement. They will also conduct performance reviews, support hiring, create SOPs, develop reporting and metrics for operational visibility, and foster a culture of curiosity, collaboration, and continuous learning within the team.

Responsibilities and duties

• Responsible for managing the Philippines-based HelloConnect Logistics team, delegating daily tasks, managing training, onboarding, OKR responsibilities, holidays, and team-building activities.
• Lead and manage the HC logistics team, ensuring adherence to company policies, procedures, and performance standards.
• Prepare and deliver presentations, reports, and updates to leadership and stakeholders, ensuring information is communicated clearly, concisely, and professionally.
• Drive reporting and metrics on operational performance, highlighting trends, risks, and opportunities for process improvement.
• Proactively build and maintain daily task checklists for the team and ensure all tasks are completed to performance standards. Providing hands on support with tasks completion during team vacations, emergencies.
• Complete performance reviews of direct team members, supporting hiring for new roles, and demonstrating proven experience in managing team performance through clear KPIs and metrics.
• Build standard operating procedures (SOPs) for direct and indirect teams, identifying areas for improvement, maintaining a proactive approach to prevent potential challenges.
• Assist the HelloFresh Inbound Logistics team with reporting and analysis support, ensure coverage during peak periods and vacations, and enhance collaboration with HelloFresh Logistics Specialists.
• Work closely with cross-functional teams, including procurement, production, and 3PW partners, to foster seamless collaboration and communication.
• Plan and run regular engagement events with the Philippines-based HelloConnect team.

Skills and preferred qualifications

Fluency in written and verbal communication; proven ability to lead meetings, present to stakeholders, and create clear, impactful decks.

Ability to work with little supervision and track multiple processes.

The ability to multi-task in a fast-paced environment.

Outstanding organization and detail orientation.

Why work for us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.