Mortgage( DM) Collections Specialists

Qualifications :

• A minimum of 1 year of experience in collections across any sector, demonstrating a solid understanding of the collections process.
• 2 years of contact center experience preferred, showcasing your ability to handle customer inquiries effectively.
• Exceptional oral and written communication skills, complemented by effective listening abilities.
• A customer-centric approach, emphasizing empathy and understanding in all interactions.
• Strong attention to detail to ensure accuracy in data management and reporting.
• Proficiency in computer applications, specifically MS Office and a good understanding of internet-based tools.
• Ability to handle customer interactions politely and professionally to instill confidence.
• Flexibility to work in shifts, accommodating varying schedules as needed.
• Dependable and goal-oriented, with a proven ability to meet targets.
• Desirable : Insight into self and others to foster effective communication and teamwork.

Responsibilities :