Customer Service Advisor

Job Description

This is a remote position.

Schedule :

• Mondays to Wednesdays, 8 hours with 1-hour break
• Client timezone : UK

Job Description :

You’ll be the essential support backbone for thousands of customers attending cutting-edge drone entertainment events that are revolutionizing outdoor family experiences. This email-focused role puts you at the center of a rapidly growing business where your customer service expertise directly impacts memorable moments for families across multiple countries. You’ll handle the unique challenges of weather-dependent entertainment while managing high-volume ticket operations in a dynamic, fast-paced environment.

Responsibilities :

Requirements

Why Join This Team?

Benefits

Independent Contractor Perks :

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

ZR_29080_JOB

Requirements

Strong written communication skills for professional email-based customer service Experience with ticketing platforms (Eventbrite experience strongly preferred) Demonstrated ability to handle financial transactions like refunds with accuracy and responsibility Comfortable learning and working across multiple software platforms simultaneously Detail-oriented approach to managing high-volume customer inquiries and ticket sales Bonus if you have experience with event management or entertainment industry customer service It helps if you’re adaptable to last-minute changes and weather-dependent operations Why Join This Team? Work remotely with an innovative entertainment company disrupting traditional outdoor events Support exciting drone technology events that create lasting family memories Be part of rapid international expansion into European and American markets Email-focused role with no phone requirements, allowing for focused customer service Handle meaningful customer interactions during unique entertainment experiences Join a growing business with a strong marketing foundation and ambitious growth plans