Zoho CRM Specialist

Job Description

Are you a Zoho expert who wants your technical skills to have a profound human impact? Do you believe the best systems are the ones that create seamless, compassionate experiences for people?

We are looking for a Zoho CRM Expert to be the technical and operational backbone of our patient journey. You will not only build and optimize our systems so that our team may use them to provide high-touch, empathetic support to our patients. If you're ready to use your deep Zoho expertise to shape directly and improve lives, you've found your mission.

Summary of Role

As the Zoho CRM Expert, you are the ultimate owner of the systems that power our patient experience. You will be responsible for building, managing, and optimising our entire Zoho tech stack.  Your role is a unique fusion of deep technical expertise. You will use your mastery of Zoho to create sophisticated automations and dashboards.

Your Impact & What You'll Do

• Architect Our Patient Experience Engine on Zoho : You will be our in-house expert, building and managing custom automations, workflows, and dashboards within the Zoho platform. Your work will be the foundation of our patient communication and data management.
• Leverage AI for Smarter Engagement : You will utilize AI-generated call summaries and insights to formulate actionable next steps, applying sentiment-based prioritisation to ensure the most critical patient needs are addressed first.
• Drive Strategy Through Data : You will own our reporting, interpreting stage-by-stage conversion rates and other key metrics. Your analysis of CAC and ROI will provide the strategic insights that guide our growth and improve the patient funnel.

Why You'll Thrive at Execo

We are looking for a unique individual who is both a technical builder and a natural empath. You’ll thrive here because :

Requirements

Zoho CRM Administrator